Privacy Policy

RemShield ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your information when you visit our website or engage our services. We operate in compliance with the Nigeria Data Protection Regulation (NDPR) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, and company name submitted via our contact form
• Project details, budget range, and timeline information you share when enquiring
• Communications you send us by email or other channels

We may also collect basic, anonymised analytics data (page views, referral sources, approximate location by country) through privacy-respecting analytics tools. We do not use Google Analytics or any tracking that builds cross-site user profiles.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and assess project fit
• Communicate about potential and active engagements
• Send project-related updates and invoices
• Improve our website and service quality

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies

Our website uses only essential cookies necessary for basic functionality. We do not use advertising cookies, social tracking pixels, or third-party cookies that follow you across the web. You may disable cookies in your browser settings without affecting your ability to use our site.

4. Data Retention

We retain contact form submissions and project-related communications for up to 3 years after our last interaction, or for as long as required by applicable law. After this period, personal data is securely deleted. Client project data is retained as agreed in the project agreement.

5. Third-Party Processors

We use a small number of trusted third-party services to operate our business:

• Email hosting — to receive and send emails
• Cloud infrastructure — for hosting our website
• Payment processors — for invoicing (no card data stored by us)

All processors are contractually required to handle your data securely and in accordance with applicable data protection law.

6. Your Rights (NDPR & GDPR)

Under the NDPR and GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data where no legal basis exists for retention
• Restriction — ask us to limit processing in certain circumstances
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at support@remshield.solutions. We will respond within 30 days.

7. Security

We use industry-standard security measures including HTTPS encryption and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take reasonable precautions to protect your information.

8. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or to exercise your data rights, contact us at support@remshield.solutions.